HYROX Performance Centre · Woolloomooloo
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Legal · Effective 10 June 2026

Privacy
Policy

We keep this short, plain and honest. Here's exactly what we collect, why we collect it, who touches it, and how you take it back. No dark patterns, no buried clauses.

Governed by the Australian Privacy Act 1988 & the APPs.

0
Data sold. Ever.
30d
To action any deletion request
AU
Where your data lives & is governed
Plain EnglishSecure paymentsNo dark patternsNever soldAustralian-governedDelete on requestPlain EnglishSecure paymentsNo dark patternsNever soldAustralian-governedDelete on request
00 / The short version

Who we
are

Soultrain ("we", "us", "our") is a strength & conditioning coaching business operating in Australia, reachable at soultrain.net.au. This policy explains how we handle the personal information you give us when you train, sign up, book, or browse.

By using our site or services you agree to the handling described below. If you don't agree, the simplest fix is not to submit your details — and you can always ask us to delete what we already hold.

01 / Collection

What we
collect

Only what we need to coach you, take a payment, and keep in touch. We never collect more than the job requires.

01Identity & contactYour name, email and phone number when you sign up, join the waitlist, or get in touch.
02Payment detailsCard payments are processed by our booking and checkout platforms. We store a record of the transaction, never your full card number.
03Training & health dataPrograms, attendance, lifts, body metrics and notes you share so we can actually coach you.
04Bookings & attendanceSessions you book, attend, reschedule or cancel — to run the floor and manage your spot.
05Marketing consentWhether you've opted in to emails. You choose, and you can opt out from any message.
06Site & device dataBasic analytics — pages, device, approximate location — to keep the site working and improve it.
02 / Purpose

How we
use it

Every use ties back to running the service. We don't sell your personal information, and we don't profile your training data for advertising. We do use a Meta Pixel to measure our ads and reach similar people — you can opt out in your browser and Meta settings.

  • 01Deliver coachingBuild and adjust your program, track progress, and give you feedback that's actually based on your numbers.
  • 02Process paymentsTake and reconcile payments and refunds through our payment processor.
  • 03Run bookingsConfirm, remind, reschedule and manage the sessions you book with us.
  • 04Stay in touchSend service messages always; marketing only if you've opted in. Unsubscribe any time.
  • 05Keep things safe & legalMaintain security, prevent fraud, and meet our record-keeping and tax obligations.
03 / Disclosure

Who we
share with

A short list of service providers who help us run the business. They only get what they need, and they're bound to protect it. We never sell your personal information.

01Mariana TekBooking & paymentsRuns bookings, memberships and payments. Holds your name, contact, session history and a transaction record — never your full card number.
02BrandBotCheckoutPowers our checkout for intro offers and event entries. Handles the purchase, passes the booking to Mariana Tek.
03[ Email tool ]EmailSends our service and marketing emails. Holds your email and subscription status.
04Google AnalyticsAnalyticsTells us how the site is used, in aggregate. Holds de-identified usage and device data.
05Meta PixelAdvertisingMeasures whether our ads work and helps us reach similar people. Shares site-activity data with Meta. You can limit this in your Meta ad settings and by blocking cookies.
06Microsoft ClarityAnalyticsAggregated insight into how pages are used, to improve the site. Holds de-identified usage data.
04 / Tracking

Cookies

We use a small set of cookies to keep the site working and understand what's useful. You can clear or block them in your browser — the essentials may break, the rest won't.

  • EssentialKeep you logged in and the site functioning. Always on — the site can't work without them.
  • AnalyticsMeasure traffic and what's useful, in aggregate. Off if you block them.
  • AdvertisingLet us measure our ads and reach similar people via the Meta Pixel. Off if you block them.
  • PreferencesRemember your choices so you don't reset them every visit.
05 / Retention

How long
we keep it

We keep personal information only as long as we need it for the purpose we collected it — or as long as the law requires.

Active account and training data stays while you're a client. Payment and tax records are held for up to seven years to meet Australian financial obligations. When you ask us to delete your data, we action it within 30 days, except where we're legally required to retain a minimal record.

06 / Control

Your
rights

It's your data. Under the Australian Privacy Principles you can see it, fix it, move it, or have it gone. Email us and we'll sort it — no hoops.

01AccessAsk for a copy of the personal information we hold about you.
02CorrectionTell us to fix anything that's wrong or out of date.
03DeletionHave your data erased, actioned within 30 days where we're able.
04Opt-outUnsubscribe from marketing any time — service messages still apply.

Not happy with how we handled it? You can escalate to the Office of the Australian Information Commissioner at oaic.gov.au.

07 / The fine print

Security
& more

The bits that don't need a whole section, but you should still know.

Security

Kept locked down

We use reputable providers, encryption in transit, and access limited to the people who need it. No system is perfect, but we take it seriously.

Under 18s

Not for kids

Our services are for adults. We don't knowingly collect data from anyone under 18 without a parent or guardian's consent.

Updates

If this changes

We'll post any update here and refresh the date up top. Big changes that affect you, we'll flag directly.

Privacy enquiries We reply within 30 days Australia
08 / Get in touch

Questions
about your
data?

Want a copy, a correction, or a clean delete? Reach out and a human will handle it — no ticket maze.

Email ua.ten.niartluos@ycavirp
Online SOULTRAIN.COM.AU
Email the privacy team →
Your data, your call Contact